Mastering Workplace Communication for Managers: Navigating Difficult Conversations
Last Updated 02/2026
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20 mins! Run Time
20 mins! Run Time
Made for for
Supervisors
Supervisors
Certificate
of Completion
of Completion
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What you'll learn
Apply structured communication strategies to address performance, behavior, and conflict.
Demonstrate effective responses to pushback while maintaining professionalism and psychological safety.
Determine when escalation to HR or senior leadership is appropriate and necessary.
Identify common reasons difficult workplace conversations are avoided and the risks of avoidance.
Key Words
Accountability
Conflict Management
Difficult Conversations
Effective Leadership
Escalation Decision-making
Leadership Communication
Manager Skills
people management
Performance Conversations
professional boundaries
psychological safety
team communication
workplace communication
workplace culture
Workplace Leadership
Description
Managers and leaders regularly face difficult conversations that carry higher stakes, including performance concerns, team conflict, accountability, and maintaining trust. This course builds leadership-focused communication skills for navigating difficult conversations with clarity, confidence, and professionalism. Leaders learn how to address issues early, balance empathy with accountability, respond effectively to pushback, and model respectful communication in real time. Through scenarios and reflection, participants practice setting expectations, managing defensiveness, knowing when escalation is appropriate, and turning challenging conversations into constructive outcomes that support both people and performance.
Table of Contents
Navigating Difficult Conversations
What Makes Conversations Challenging?
When Avoidance Backfires
Avoidance vs. Action
Core Strategies for Handling Difficult Conversations
Five Core Strategies for Difficult Conversations
Responding Professionally Under Pressure
When a Difficult Conversation Doesn’t Go as Planned
Why Your Approach Still Matters
Creating Constructive Outcomes
From Conflict to Clarity
Responding in the Moment
Personal Reflection
Putting It Into Practice: Your Conversation Prep List
Final Exam
Summary and Action Plan
Mastering Workplace Communication for Managers: Navigating Difficult Conversations
Mastering Workplace Communication for Managers: Navigating Difficult Conversations | Enspark
Managers and leaders regularly face difficult conversations that carry higher stakes, including performance concerns, team conflict, accountability, and maintaining trust. This course builds leadership-focused communication skills for navigating difficult conversations with clarity, confidence, and professionalism. Leaders learn how to address issues early, balance empathy with accountability, respond effectively to pushback, and model respectful communication in real time. Through scenarios and reflection, participants practice setting expectations, managing defensiveness, knowing when escalation is appropriate, and turning challenging conversations into constructive outcomes that support both people and performance.
Frequently Asked Questions
This course is designed for supervisors who need to complete Mastering Workplace Communication for Managers: Navigating Difficult Conversations training
Yes. This course is designed to meet applicable federal requirements and commonly mandated state standards. Always confirm specific state or industry requirements with your local regulations.
The course takes approximately 20 minutes to complete and can be paused and resumed at any time.
Yes. Learners receive a downloadable certificate upon successful completion, which can be used for compliance records and audits.
Yes. You can assign this course to individuals or groups using Coggno’s LMS, or purchase multiple seats for your team.
Yes. This course can be exported for delivery in most learning management systems (SCORM compatible).
Yes. The course is fully self-paced and available 24/7.
Yes. This course includes a knowledge check to reinforce learning and verify completion.
Learners have lifetime access from the date of purchase.
Yes. A preview is available so you can review the course format and content before purchasing.
Yes. Content is reviewed and updated as regulations and best practices change.
No. This course is not included with the Prime Subscription and must be purchased separately.
Yes. Refund requests can be submitted within 30 days of purchase.
