Mastering Workplace Communication - Styles, Tools, and Active Listening
Last Updated 02/2026
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Finish in
20 mins! Run Time
20 mins! Run Time
Made for for
Employees
and
Supervisors
Employees
and
Supervisors
Certificate
of Completion
of Completion
Mobile -
Friendly
Access
Friendly
Access
What you'll learn
Identify common communication styles and explain their strengths, risks, and impact in workplace interactions.
Select appropriate communication tools based on urgency, complexity, and documentation needs.
Apply active listening techniques to improve clarity, understanding, and collaboration.
Demonstrate empathetic communication strategies that support trust and productive working relationships.
Key Words
Active Listening
Communication Channels
Communication Effectiveness
communication styles
Communication Tools
conflict prevention
Email Best Practices
Empathy At Work
Instant Messaging At Work
Interpersonal Skills
Meetings and Collaboration
professional communication
team communication
workplace communication
Workplace Relationships
Description
Clear, effective communication is essential to collaboration, trust, and productivity in the workplace. This course explores how communication styles, channel choices, and listening skills shape everyday interactions and outcomes. Participants examine the core communication styles, their strengths, risks, and workplace impact, and learn how to adapt their approach to different personalities and situations. The course also focuses on selecting the right communication tools based on urgency, complexity, and documentation needs, helping learners avoid common pitfalls like miscommunication, overuse of channels, or unclear messaging.
Table of Contents
Introduction
Communication Styles
Reflect on Your Communication Style
Personality Types
Communication Tools and Channels
Selecting the Right Communication Channel
The Best Tool for the Task
Using Tools Effectively
Scenario 1: Project Updates
Scenario 2: Gathering Team Input
Reflect and Apply
Active Listening and Empathy
Techniques to Enhance Active Listening
The Role of Empathy in Communication
Final Exam
Summary and Action Plan
Mastering Workplace Communication - Styles, Tools, and Active Listening
Mastering Workplace Communication - Styles, Tools, and Active Listening | Enspark
Clear, effective communication is essential to collaboration, trust, and productivity in the workplace. This course explores how communication styles, channel choices, and listening skills shape everyday interactions and outcomes. Participants examine the core communication styles, their strengths, risks, and workplace impact, and learn how to adapt their approach to different personalities and situations. The course also focuses on selecting the right communication tools based on urgency, complexity, and documentation needs, helping learners avoid common pitfalls like miscommunication, overuse of channels, or unclear messaging.
Frequently Asked Questions
This course is designed for employees and supervisors who need to complete Mastering Workplace Communication - Styles, Tools, and Active Listening training
Yes. This course is designed to meet applicable federal requirements and commonly mandated state standards. Always confirm specific state or industry requirements with your local regulations.
The course takes approximately 20 minutes to complete and can be paused and resumed at any time.
Yes. Learners receive a downloadable certificate upon successful completion, which can be used for compliance records and audits.
Yes. You can assign this course to individuals or groups using Coggno’s LMS, or purchase multiple seats for your team.
Yes. This course can be exported for delivery in most learning management systems (SCORM compatible).
Yes. The course is fully self-paced and available 24/7.
Yes. This course includes a knowledge check to reinforce learning and verify completion.
Learners have lifetime access from the date of purchase.
Yes. A preview is available so you can review the course format and content before purchasing.
Yes. Content is reviewed and updated as regulations and best practices change.
No. This course is not included with the Prime Subscription and must be purchased separately.
Yes. Refund requests can be submitted within 30 days of purchase.
