Know the Law: The Fair Debt Collection Practices Act (FDCPA)
Last Updated 01/2026
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15 mins! Run Time
15 mins! Run Time
Made for for
Employees
and
Supervisors
Employees
and
Supervisors
Certificate
of Completion
of Completion
Mobile -
Friendly
Access
Friendly
Access
What you'll learn
Identify key provisions of the Fair Debt Collection Practices Act (FDCPA) and the agencies responsible for its enforcement.
Apply FDCPA requirements to avoid prohibited practices such as harassment, false representations, and unauthorized disclosures.
Describe consumer rights under the FDCPA and their significance in debt collection practices.
Demonstrate compliance with FDCPA regulations by analyzing scenario conversations with consumers and third parties.
Description
Explore the essential principles of the Fair Debt Collection Practices Act (FDCPA), designed to protect consumers from abusive debt collection practices. This course provides a clear and comprehensive overview of the FDCPA, detailing what it is, how it governs debt collection practices, and what steps debt collectors must take to ensure compliance. Learners will gain practical insights into maintaining ethical and lawful debt collection standards while fostering trust and transparency with consumers.
*This course uses a gated format that requires the learner to complete each step before moving on. An un-gated version of this course is available upon request.
*This course uses a gated format that requires the learner to complete each step before moving on. An un-gated version of this course is available upon request.
System Requirements
Compatible with both desktop and mobile devices.
Table of Contents
Introduction (video)
Key Definitions and Terms (activity)
Prohibited Practices Under the FDCPA (activity)
Key Communication Guidelines and Disclosures (video)
Navigating the Debt Collection Process (activity)
Scenario: Consumer Phone Call (video scenario)
Scenario: Consumer Voicemail (video scenario)
Responding to Cease and Desist Requests (resource)
Third-Party Communication Rules (video)
Compliance Checklist for Third-Party Communications (resource)
Scenario: Third-Party Phone Call (video scenario)
FDCPA Enforcement and Updates (video)
Regulation F: Key Provisions for Debt Collection Compliance (resource)
Quiz
Summary and Action Plan (resource)
Know the Law: The Fair Debt Collection Practices Act (FDCPA)
Know the Law: The Fair Debt Collection Practices Act (FDCPA) | Lesson
Explore the essential principles of the Fair Debt Collection Practices Act (FDCPA), designed to protect consumers from abusive debt collection practices. This course provides a clear and comprehensive overview of the FDCPA, detailing what it is, how it governs debt collection practices, and what steps debt collectors must take to ensure compliance. Learners will gain practical insights into maintaining ethical and lawful debt collection standards while fostering trust and transparency with consumers.
