Know the Law: The Fair Debt Collection Practices Act (FDCPA)
Last Updated 02/2025
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15 min! Run Time
15 min! Run Time
Made for for
Employees
and
Supervisors
Employees
and
Supervisors
Certificate
of Completion
of Completion
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What you'll learn
Identify key provisions of the Fair Debt Collection Practices Act (FDCPA) and the agencies responsible for its enforcement.
Apply FDCPA requirements to avoid prohibited practices such as harassment, false representations, and unauthorized disclosures.
Describe consumer rights under the FDCPA and their significance in debt collection practices.
Demonstrate compliance with FDCPA regulations by analyzing scenario conversations with consumers and third parties.
Description
The Fair Debt Collection Practices Act (FDCPA) protects consumers from abusive, unfair, and deceptive debt collection practices. This course gives a clear overview of how the law works.
What this course covers:
- What the Fair Debt Collection Practices Act (FDCPA) is
- How the FDCPA governs debt collection practices
- The steps debt collectors must take to stay compliant
- Building trust and transparency with consumers
Ideal for debt collectors, collection agencies, and financial services staff.
System Requirements
See System Requirements in the Coggno Knowledge Base
Table of Contents
Introduction (video)
Key Definitions and Terms (activity)
Prohibited Practices Under the FDCPA (activity)
Key Communication Guidelines and Disclosures (video)
Navigating the Debt Collection Process (activity)
Scenario: Consumer Phone Call (video scenario)
Scenario: Consumer Voicemail (video scenario)
Responding to Cease and Desist Requests (resource)
Third-Party Communication Rules (video)
Compliance Checklist for Third-Party Communications (resource)
Scenario: Third-Party Phone Call (video scenario)
FDCPA Enforcement and Updates (video)
Regulation F: Key Provisions for Debt Collection Compliance (resource)
Quiz
Summary and Action Plan (resource)
Know the Law: The Fair Debt Collection Practices Act (FDCPA)
Know the Law: The Fair Debt Collection Practices Act (FDCPA) | Lesson
Explore the essential principles of the Fair Debt Collection Practices Act (FDCPA), designed to protect consumers from abusive debt collection practices. This course provides a clear and comprehensive overview of the FDCPA, detailing what it is, how it governs debt collection practices, and what steps debt collectors must take to ensure compliance. Learners will gain practical insights into maintaining ethical and lawful debt collection standards while fostering trust and transparency with consumers.
Frequently Asked Questions
This course is designed for employees and supervisors who need to complete Know the Law: The Fair Debt Collection Practices Act (FDCPA) training
Yes. This course is designed to meet applicable federal requirements and commonly mandated state standards. Always confirm specific state or industry requirements with your local regulations.
The course takes approximately 15 minutes to complete and can be paused and resumed at any time.
Yes. Learners receive a downloadable certificate upon successful completion, which can be used for compliance records and audits.
Yes. You can assign this course to individuals or groups using Coggno’s LMS, or purchase multiple seats for your team.
Yes. This course can be exported for delivery in most learning management systems (SCORM compatible).
Yes. The course is fully self-paced and available 24/7.
Yes. This course includes a knowledge check to reinforce learning and verify completion.
Learners have lifetime access from the date of purchase.
Yes. A preview is available so you can review the course format and content before purchasing.
Yes. Content is reviewed and updated as regulations and best practices change.
Yes. This course is available for free with an active Prime Subscription.
Yes. Refund requests can be submitted within 30 days of purchase.
