What To Do? A Course on Critical Thinking and Problem Solving
Last Updated 02/2026
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Finish in
45 min! Run Time
45 min! Run Time
Made for for
Employees
and
Supervisors
Employees
and
Supervisors
Certificate
of Completion
of Completion
Mobile -
Friendly
Access
Friendly
Access
What you'll learn
Apply a structured seven-step critical thinking and problem-solving process to analyze workplace challenges, identify the root cause, and select an appropriate solution.
Use collaborative and data-driven techniques such as the 5 Whys, monitoring metrics, and feedback loops to verify resolution and evaluate the effectiveness of implemented strategies.
Develop sustainable improvement plans that prevent recurring issues by addressing underlying organizational or leadership gaps, not just surface-level symptoms.
Description
Equip employees, managers, and leaders with a proven seven-step process for solving problems and thinking critically in a fast-paced, data-driven workplace. Learners will discover how to identify true root causes, uncover hidden issues, evaluate alternatives, and implement solutions with confidence. Instead of reacting to recurring challenges or “putting out fires,” participants learn how to break down issues methodically, collaborate effectively, and improve decision-making across teams and departments. This course follows a relatable workplace scenario and applies strategies such as the 5 Whys, diagnosing the real problem, and monitoring results to verify success. Participants will gain practical tools they can apply immediately to reduce costly mistakes, prevent recurring issues, and drive meaningful results.
System Requirements
See System Requirements in the Coggno Knowledge Base
Table of Contents
Introduction
Your Approach
Self Assessment Results
Steps to Critical Thinking
Identify the Problem
Seeing Problems from Different Perspectives
Video Scenario
Diagnose the Root Cause
Asking Why
Asking Why Continued
Diagnosing the Problem
The 5 Whys
Implementing The 5 Whys
Identify And Evaluate Alternatives
Choosing a Strategy
Implementing the Strategy
Monitor Progress
Verify Resolution and Evaluate Results
Evaluating Results
Cognitive Bias and Thinking Traps
Conclusion
Apply the 7-Step Process to Your Own Situation
Final Exam
Summary and Action Plan
What To Do? A Course on Critical Thinking and Problem Solving
What To Do? A Course on Critical Thinking and Problem Solving | Enspark
Equip employees, managers, and leaders with a proven seven-step process for solving problems and thinking critically in a fast-paced, data-driven workplace. Learners will discover how to identify true root causes, uncover hidden issues, evaluate alternatives, and implement solutions with confidence. Instead of reacting to recurring challenges or “putting out fires,” participants learn how to break down issues methodically, collaborate effectively, and improve decision-making across teams and departments. This course follows a relatable workplace scenario and applies strategies such as the 5 Whys, diagnosing the real problem, and monitoring results to verify success. Participants will gain practical tools they can apply immediately to reduce costly mistakes, prevent recurring issues, and drive meaningful results.
Frequently Asked Questions
This course is designed for employees and supervisors who need to complete What To Do? A Course on Critical Thinking and Problem Solving training
Yes. This course is designed to meet applicable federal requirements and commonly mandated state standards. Always confirm specific state or industry requirements with your local regulations.
The course takes approximately 45 minutes to complete and can be paused and resumed at any time.
Yes. Learners receive a downloadable certificate upon successful completion, which can be used for compliance records and audits.
Yes. You can assign this course to individuals or groups using Coggno’s LMS, or purchase multiple seats for your team.
Yes. This course can be exported for delivery in most learning management systems (SCORM compatible).
Yes. The course is fully self-paced and available 24/7.
Yes. This course includes a knowledge check to reinforce learning and verify completion.
Learners have lifetime access from the date of purchase.
Yes. A preview is available so you can review the course format and content before purchasing.
Yes. Content is reviewed and updated as regulations and best practices change.
Yes. This course is available for free with an active Prime Subscription.
Yes. Refund requests can be submitted within 30 days of purchase.
