Workplace Violence Prevention: The Five Types of Workplace Violence
Last Updated 01/2026
German, English, Spanish, French, Italian, Japanese, Korean, Dutch, Polish, Portuguese, Russian, Thai, Chinese
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Finish in
35 mins! Run Time
35 mins! Run Time
Made for for
Employees
and
Supervisors
Employees
and
Supervisors
Certificate
of Completion
of Completion
Mobile -
Friendly
Access
Friendly
Access
What you'll learn
Identify warning signs of aggressive or violent behavior from coworkers, clients, or outsiders.
Respond appropriately to criminal acts or threats within the workplace, ensuring safety.
Apply de-escalation techniques to manage tense interactions with customers, coworkers, or clients.
Description
Develop essential skills to identify and prevent workplace violence in its various forms, including criminal intent, customer aggression, coworker conflicts, domestic violence, and ideological threats. Learn how to recognize early warning signs, de-escalate potential incidents, and protect the safety and well-being of yourself and your team. Through practical tools and strategies, foster a respectful, secure workplace where everyone feels safe.
*This course uses a gated format that requires the learner to complete each step before moving on. An un-gated version of this course is available upon request.
*This course uses a gated format that requires the learner to complete each step before moving on. An un-gated version of this course is available upon request.
System Requirements
Compatible with both desktop and mobile devices.
Table of Contents
Introduction (video)
Criminal Intent (video)
Addressing Criminal Intent Incidents (resource)
Apply the Strategies (activity)
Customer/Client Violence (video)
Consider Your Experiences (activity)
Managing Customer Tensions (activity)
Handing Virtual Conflict (activity)
Worker-on-Worker Violence (video)
Personal Relationship Violence (video)
Responding with Care (activity)
Ideological Violence (video)
Ideological Violence in the Workplace (activity)
Quiz
Summary and Action Plan (resource)
Workplace Violence Prevention: The Five Types of Workplace Violence
Workplace Violence Prevention: The Five Types of Workplace Violence | Lesson
Develop essential skills to identify and prevent workplace violence in its various forms, including criminal intent, customer aggression, coworker conflicts, domestic violence, and ideological threats. Learn how to recognize early warning signs, de-escalate potential incidents, and protect the safety and well-being of yourself and your team. Through practical tools and strategies, foster a respectful, secure workplace where everyone feels safe.
