Workplace Violence Prevention: Conflict Resolution Strategies
Last Updated 01/2026
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Finish in
15 mins! Run Time
15 mins! Run Time
Made for for
Employees
and
Supervisors
Employees
and
Supervisors
Certificate
of Completion
of Completion
Mobile -
Friendly
Access
Friendly
Access
What you'll learn
Identify sources of conflict and recognize early signs of escalation in workplace interactions.
Apply key conflict resolution strategies such as active listening, emotional intelligence, and de-escalation techniques.
Demonstrate adaptability and assertiveness to manage conflicts effectively and maintain workplace harmony.
Analyze the impact of unresolved conflicts on workplace safety and productivity.
Description
Mastering conflict resolution is essential to maintaining a safe, respectful, and productive workplace. Explore proactive strategies to address disagreements, prevent escalation, and resolve conflicts constructively. By learning effective communication techniques, emotional regulation, and de-escalation skills, participants will gain the tools to foster collaboration and reduce the risk of workplace violence.
*This course uses a gated format that requires the learner to complete each step before moving on. An un-gated version of this course is available upon request.
*This course uses a gated format that requires the learner to complete each step before moving on. An un-gated version of this course is available upon request.
System Requirements
Compatible with both desktop and mobile devices.
Table of Contents
Introduction (video)
Identifying the Source of Conflict (activity)
Differentiating Between Types of Conflict (activity)
Conflict Resolution Strategies - Part 1 (video)
Identify the Type of Conflict (activity)
Apply Conflict Resolution Strategies (activity)
Conflict Resolution Strategies - Part 2 (video)
Review the Strategies (resource)
De-escalation Techniques (activity)
Quiz
Summary and Action Plan (resource)
Workplace Violence Prevention: Conflict Resolution Strategies
Workplace Violence Prevention: Conflict Resolution Strategies | Lesson
Mastering conflict resolution is essential to maintaining a safe, respectful, and productive workplace. Explore proactive strategies to address disagreements, prevent escalation, and resolve conflicts constructively. By learning effective communication techniques, emotional regulation, and de-escalation skills, participants will gain the tools to foster collaboration and reduce the risk of workplace violence.
